Pacific National Bank is committed to protecting the privacy of our customers’ financial information and providing our customers with a safe and secure online banking environment. We understand that you depend on us to keep your account information secure and we take the safeguarding of your information seriously. Our Privacy Statement is available on the Pacific National Bank website (“PNB Website”). This Internet Security Statement provides additional information regarding the collection and use of information obtained from you when you use the PNB Website and how we protect that information.
We collect and use information about customers only when we believe that it will help us to properly manage our business or provide our customers with products and services designed to meet their needs. We use the information we collect to protect your financial information, administer your banking products, comply with banking laws and regulations, and to understand your financial needs so that we may improve our products and design new products and services for you.
Because of the unique nature of Internet transactions, there are some important facts you should know about the Internet processes we use to collect and track information.
Web Tracking: We collect and track information about the domain and Internet address from which you access the Internet and link to us, the date and time you access the PNB Website, the pages you visit on the PNB Website and the type of web browsing software and operating system you use to view the PNB Website.
Email: The PNB Website does not require you to disclose any personally identifying information. Keep in mind, however, that when you contact us via email the information your e-mail header indicates about you, including your email address, is revealed in the email. Also, it is important that you realize that e-mail is generally not secure and could be intercepted by third parties. For your own protection, we ask that you do not reveal confidential information via email. However, we assure you that whenever you communicate with us via email we will use the information you provide only for the specific purpose of responding to your comments or questions. We will not sell or share your e-mail address with any third parties, unless we are required to do so by law.
Cookies: Our website uses “cookies.” A cookie is a piece of information that a website stores on a computer’s web browser to recognize whether or a user has previously visited the site. A cookie cannot be read by a website other than the one that created the cookie. Cookies will not read information on your hard drive or reveal information about you without your permission.
We verify who you say you are before granting you access to your information and accounts. We require a User ID and Password to identify and authenticate you before we allow you to access our Online Banking and Bill Pay services. Your User ID is a unique code that identifies who you are and allows Pacific National bank to consolidate access to multiple accounts you may have with us. Your Password is a second unique code we use to authenticate you. Your Password should be something that is easy for you to remember, but hard for anyone else to guess.
We also use industry standard security practices appropriate for the way you choose to bank with us. To help us provide online financial services in a secure manner, we use the controls listed below which allow us to protect your information as it travels over the Internet between us and your access device:
We encourage you to also take steps to protect your information. Here are some ways you can help us protect your information:
We respect the privacy of children and comply with the practices established under the Children’s Online Privacy Protection Act. We do not knowingly collect or retain personally identifiable information from consumers under the age of thirteen.
To know more about our approach to privacy, we encourage you to refer to our Privacy Statement.