"Banking Not as Usual"
Pacific National Bank has adopted "customer-centered" values as the core element of its customer relationship strategy. We are committed to governing ourselves, designing all distribution and customer support channels, and behaving strategically and tactically as if our entire business revolves around gratifying our customers. We believe that the success of our business model in years to come will depend greatly on how well we perform in creating an unforgettable and unique service experience for our customers. We believe that the ultimate customer service experience must lead to more than customer loyalty. It must lead to "customer love."
To attain "customer love," we will focus on improving our ability to understand, predict and selectively satisfy most, if not all, of our customers' needs. We are committed to knowing, understanding and better predicting our customers' needs faster and better than our competitors.
Give us an opportunity to show you that banking with Pacific National Bank is truly "Banking Not as Usual"...we promise you will love the experience.